About Me
I’m a disruptive innovator—while the big boss zips a coffee, I’ve already streamlined the chaos, optimized the workflow, and turned strategy into execution.
I streamline processes and design impactful websites—clarity, compliance, and creativity in one.
I am a seasoned public speaker, strategic trainer, and innovative leader known for turning complex ideas into actionable solutions and intuitive digital experiences. With a portfolio rooted in precision, creativity, and impact, I lead with vision—empowering brands, elevating teams, and driving measurable growth.”
What I Do
I’m a business process strategist and digital innovator who empowers organizations through streamlined operations, smart documentation, and knowledge systems—delivering solutions that drive growth and transformative leadership.
Knowledge System Management
I specialize in SOP development, workflow mapping (BPMN/UML), and archival stewardship to ensure clarity, compliance, and operational excellence.
Digital Marketing and Developer
I also deliver SEO-driven marketing, mobile app development, and professional websites that boost brand visibility and drive conversion.
Mentor and Catalyst
I bridge structure and creativity—guiding clients from process to platform, and vision to execution as a transformation partner and strategic facilitator.
Core Strategic Skills
Soft Skills
Leadership Skills
My Experience
2015-2026
Synergistic Contact Center,
Calbayog City Philippines
2020-2021
DigiMart LLC
2024-2026
Geralyn Ty Chico
Software Devt. LLC
Founder
Provide cost-efficient virtual marketing and customer service solutions, including top-tier SEO and email campaigns that boost sales and online presence. Builds strategic partnerships to facilitate seamless market access in the GCC region, while enhancing client ROI through experienced sales and ESL tutoring services.
2016-2018
AVGO Middle East,
SAIF Zone, Sharjah
Marketing Officer
I drove digital marketing strategies using SEO, SEM, social media, and content creation to boost sales and customer acquisition, managed campaigns and budgets, maintained online reputation, and delivered high-impact performance reports reflecting strong customer satisfaction and lead generation.
2014-2015
First Group
International
TECOM, Dubai
Marketing Officer / Market Research Analyst / Business Devt.
I led market research, stakeholder collaboration, supplier relations, and marketing initiatives to drive product investment, distribution, and company communication in the UAE market.
2011-2014
E-Tele Connect Inc.
Paranaque City, Philippines
Cisco Pre-Sales, Google, Yahoo,
and Bing – SEO optimization
Senior Manager of Sales and Business Development
I built and expanded client base and sales teams from the ground up, negotiated win-win deals, managed key accounts including Cisco and major SEO clients, led talent acquisition and training, executed marketing campaigns, and collaborated closely with leadership to drive service quality and customer loyalty.
2007-2011
Polynesian
Cultural Center,
Laie, Hawaii, USA
Full Time Working Student / Marketing and Multi-Purpose Guide
I increased sales through targeted promotions, improved reservation process efficiency, delivered compelling presentations, led tours for diverse international groups, and regularly reported sales and marketing performance directly to the Managing Directors.
2005-2007
LDS Organization,
https://lds.org
Louisville, Kentucky;
Provo, Utah; and
Nauvoo, Illinois; U.S.A.
Public Relation and Service Ambassador
I organized and hosted events, conducted large-scale historic site tours, provided intensive ambassador training, and maintained regular communication with leadership to support community engagement and operational success
Portfolio
